RETURNS AND EXCHANGES

We love what we do and we want you to love your items. Brand new unworn, unwashed clothing (and shoes) with no stains, visible wear, smells, or animal hair may be exchanged or returned within 14 days of purchase for Gaja Love dollars ONLY, no refunds. 

Due to hygiene reasons all accessories (including hats & headbands), all jewelry (including watches & glasses), home decor, leg wear, jeggings, leggings, seamless wear, workout clothing, socks & beauty items are final sale only. NO EXCEPTIONS WILL BE MADE. {We like to think of it as finding your true love.}  

With this is mind, we list as much information as possible for each item so the only surprise you get is how amazing it looks when you receive it.

·      Sale items + featured items are all FINAL SALE & cannot be returned or exchanged. 

·      Shoes must be returned with their original packaging. 

·      Original shipping fees are non-refundable & return shipping is the responsibility of the customer. 

INCORRECT OR DAMAGED ITEMS

If you receive a damaged item you must notify us within 3 days of receipt.  It is the customer’s responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags, if applicable, still attached and be in unworn condition. Any damages resulting in customer cutting package with scissors and cutting garments will not be replaced. 

All returned items are for STORE CREDIT ONLY, no refunds. Items must be received within 14 business days of receiving the order to get a store credit. Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 30 days.

Once we receive returned packages they are inspected & will be processed within 3-6 business days. You will then be given a store credit of the amount of the item at the time of purchase minus incurred shipping charges. We are not responsible for any shipping costs; the customer is responsible for all shipping costs. Store credit will be emailed to the customer's email account that was created at checkout. If the customer checks out as a guest, they will need to create a customer account in order to redeem a store credit. Please note that all store credits will expire after a year. All denied returns will be donated to charity if not claimed within 30 days.

ALL RETURNS MUST BE INITIATED AND APPROVED VIA EMAIL. By purchasing from this site you agree to our policies. If you have any questions regarding our return policy, feel free to email us at hello {at} gajalove.com.

**Please note any items that are sent back to us that are final sale items will be donated to charity.